We're here to help. Whether you have a question about a product, need help with an order, or just want to talk through what setup is right for your property -- reach out and a real person will get back to you.
Contact Information
Email: sales[at]homesteadheavy.com
Phone: (855) 786-5010
Address: 4400 Brownsville Rd. Ste 105 #634, Powder Springs, GA 30127
Response Times
We respond to all inquiries within 1 business day. For urgent order issues, calling is the fastest route. Email is best for product questions, quotes, or anything that doesn't need an immediate answer.
What We Can Help With
Orders & Shipping
Questions about your order status, delivery timelines, freight scheduling, or tracking information. For large items shipped by freight carrier, we coordinate delivery windows directly -- contact us before your item ships if you have access restrictions or need a specific delivery window.
Product Questions
Not sure which solar generator covers your load requirements? Need to know if a water filtration system handles well water with high iron content? We know these products and we'll give you a straight answer -- not a spec sheet.
Returns & Warranty
See our Easy Returns page for full details. For warranty claims on manufacturer-covered products, we'll connect you with the right contact and walk you through the process.
Price Match
Found the same item for less at another authorized retailer? See our Price Match Guarantee or contact us directly with the details.
Bulk & Commercial Orders
Outfitting a property, a business, or buying multiple units? Contact us for volume pricing and freight coordination.
Business Hours
Monday through Friday, 9 AM to 5 PM Eastern. We monitor email outside of business hours for urgent order issues.