Easy Returns

We fully stand by the products we sell, and we also understand that plans can change. Because Homestead Heavy sells high-ticket equipment that often ships freight or directly from supplier warehouses, all returns and cancellations must be authorized before anything is shipped back.

30 Day Return Policy

If you want to return an item for any reason within 30 days after you receive your order, email us at sales@homesteadheavy.com with your order number. We will confirm whether the item is eligible for return and provide return instructions.

Customers are responsible for return shipping costs on voluntary returns unless the item arrived damaged, defective, or incorrect.

Returned items must arrive back at the approved return location in Like New condition, with all original packaging, manuals, parts, and accessories included. "Like New" means the item shows no visual signs of wear, installation, use, damage, or missing components.

Items returned with signs of use, installation, wear, missing parts, missing packaging, or damage caused after delivery may be refused or may receive a reduced refund.

High-Ticket Returns and Restocking Fees

Many of our products are large, heavy, special-order, freight-shipped, or supplier-fulfilled items. For voluntary returns on eligible high-ticket items, a restocking fee may apply. When a restocking fee applies, it will typically be up to 5% of the item price, unless a product page or supplier-specific policy states a different amount.

This fee helps cover non-refundable merchant processing fees, supplier handling costs, warehouse processing, inspection, and restocking. We will confirm any applicable restocking fee before approving the return.

Restocking fees do not apply when Homestead Heavy cancels an order because we cannot fulfill it, or when a return is required because we shipped the wrong item or the item arrived damaged or defective.

Cancellations

If you need to cancel an order, email or call us immediately at sales@homesteadheavy.com or (855) 786-5010.

If your order has not been paid, captured, submitted to the supplier, packed, or shipped, we will cancel it with no cancellation fee.

Once payment has been captured, payment processing fees charged by Shopify Payments, Shop Pay, credit card networks, or installment providers may not be refunded to us. For voluntary customer-requested cancellations after payment capture, Homestead Heavy may deduct a cancellation fee of up to 5% of the order total to help cover non-refundable processing and administrative costs.

Once an order has been submitted to a supplier, packed, or shipped, it may no longer be cancelable. If cancellation is no longer available, the order will follow the return process above and may be subject to return shipping and any applicable restocking fee.

Cancellation fees do not apply when Homestead Heavy cancels an order because the item is unavailable, cannot be fulfilled, or cannot be delivered as promised.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us right away at sales@homesteadheavy.com. Include your order number, photos of the product, photos of the packaging, and a clear description of the issue.

For freight deliveries, inspect the shipment before signing whenever possible. If there is visible damage, note the damage on the delivery paperwork and take photos before the driver leaves.

Homestead Heavy will cover return shipping or replacement shipping for approved damaged, defective, or incorrect merchandise. Keep all original packaging until the issue is resolved.

Items that become damaged after delivery or use are not refundable unless covered under the manufacturer's warranty.

Supplier-Specific Policies

Some brands and products have supplier-specific return rules, warranty terms, restocking fees, or non-returnable conditions. If a product has a more specific return policy, that product-specific policy controls.

Products marked as certified pre-owned, used, final sale, custom, clearance, or non-returnable are not eligible for return unless required by law or covered by a valid damage, defect, or wrong-item claim.

No Temporary or One-Time Use Returns

Homestead Heavy sells to customers who intend to keep and use the equipment for its normal economic life. Orders purchased for one-time, temporary, event, trade show, staging, promotional, or similar short-term use are not eligible for return.

Refund Timing

Approved refunds are issued to the original payment method after the return is received, inspected, and approved. Your bank or payment provider may take additional time to post the refund to your account.